Frequently Asked Questions

Q: What is the product made of? 
A: • 3⁄4” Solid wood cabinets
     • 1⁄2” Finished plywood cabinet side 
     • Toe kick with wood hang rails
     • 5/8” Plywood adjustable shelves
     • Finished back and floor

Q: How is the Product shipped?
A: Unassembled in individual boxes on pallets.  

Q: How long does it take for delivery?
A: Rustic Oak and American generally ship in 72 hours.  Other doors styles usually ship in 3-4 weeks

Q: How to measure my kitchen and baths
A: We offer instructions and a template where you can measure and fax to us for a quote. We also can do the design for you with specific details such as appliance sizes, plumbing and wall dimensions. 

Q: How do I place an order?
A:  To order online, select a category or subcategory from the navigational menu. Next you will be able to browse our site by selecting exactly what you want (i.e.: what kind of cabinet, style of cabinet, wall base or tall cabinet etc.) After you click on a specific product, you are able to add
the item to the cart. You will be able to continue shopping or checkout. Follow the checkout process and a confirmation will be sent to you via email. 

Summit Customer Support is open from 8:00 a.m. - 4:00 p.m. Monday through Friday.
Orders received by 4:00 p.m. Monday through Friday, will be processed within 48 hours.
 
Q: What if I need to exchange a cabinet for a different size?
A: Unfortunately we cannot accept returns or exchanges; however, if you need an additional cabinet, we will be happy to ship it to you for the purchase price + shipping & handling. 

Q: Out of Stock? 
In the event of an out of stock item, Summit Products will contact customer and advise of out of stock status.

Q: Order Cancellations
REVIEW ORDER VERIFICATION CAREFULLY. We do not accept cancellations.

Q: What are the Shipping Costs?
A:  Freight costs are calculated using different freight companies and are based on the weight of items ordered, along with the delivery zip code. You can fill you shopping cart with items, enter your zip code and select "update" to calculate your shipping cost. Please Note: Charges will NOT
process until you select the "Place Your Order" button. This way you can view your shipping cost before placing your order.

Q: What about Damages and Shortages?
A: We make every effort possible to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process. 

If the items(s) that you purchased become damaged during shipment please document the damage with the freight company upon delivery and notify us immediately by calling (520) 461-1570.

Customer must report concealed (non visible) damages within 72 hours of deliver and a replacement part will be shipped No Charge with freight prepaid. If the customer does not report the damage within 72 hours of delivery, it is the responsibility of the customer to purchase a new item to include purchase price + shipping & handling.

Any product identified and verified as a shortage will be shipped No Charge with freight prepaid. Shortage claims for missing cartons must be made within 24 hours of delivery and hidden shortage claims must be made within 72 hours of delivery. Customer’s responsibilities when receiving merchandise

The customer must receive, inspect, and sign for all deliveries.

If the items(s) that you purchased become damaged during shipment please document the damage with the freight company upon delivery and notify us immediately by calling (877) 290-3930.

Items should be checked against the bill of lading and packing slip supplied by driver for each delivery.
 
 
Freight/Delivery Terms and Conditions
• Orders placed online will be shipped, to home or job site, via the most efficient national carrier.. 
• All shipments are valid for one customer, to one location in the continental United States.
• Deliveries are made to home or job site of the purchaser only.
• All shipments will be palletized and shrink wrapped, or floor loaded and hand stacked.
• Shipping and handling charges cover one delivery attempt to customer.  In the event that, due to customer availability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling.
•  Standard deliveries are tailgate delivery only. For this type of deliver drivers are only required to bring product to the tailgate (end) of the vehicle. It is the customer's responsibility to remove product from truck.
• Other delivery options are available at an additional charge and Customer will be responsible for any such charges including but not limited to: appointment scheduling, re-delivery, non-tailgate delivery, residential delivery, inside delivery, lift-gate service, etc. Charges will be applied before delivery on sales order. If additional shipping needs are required please call us at (520) 461-1570.

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