Store Policies

Freight/Delivery

• Orders placed online will be shipped, to home or job site, via the most efficient national carrier.
• All shipments are valid for one customer, to one location in the continental United States.
• Deliveries are made to home or job site of the purchaser only.
• All shipments will be palletized and shrink wrapped, or floor loaded and hand stacked.
• Shipping and handling charges cover one delivery attempt to customer. In the event that, due to customer availability or other customer circumstance, an order is not deliverable, the customer will be responsible for additional shipping and handling.
• Standard deliveries are tailgate delivery only. For this type of deliver drivers are only required to bring product to the tailgate (end) of the
vehicle. It is the customer's responsibility to remove product from truck.
• Other delivery options are available at an additional charge and Customer will be responsible for any such charges including but not limited to: appointment scheduling, re-delivery, non-tailgate delivery, residential delivery, inside delivery, lift-gate service, etc. Charges will be applied before delivery on sales order. If additional shipping needs are required please call us at (877) 390-2227.

What about Damages and Shortages?
We make every effort possible to ensure that you receive your order without damage, however on occasion there are conditions beyond our control that will cause damage during the shipping process.

If the items(s) that you purchased become damaged during shipment please DOCUMENT THE DAMAGE WITH THE FREIGHT COMPANY UPON DELIVERY AND NOTIFY USIMMEDIATELY by calling (520) 461-1570.

Customer must report concealed (non visible) damages within 72 hours of deliver and a replacement part will be shipped No Charge with freight prepaid. If the customer does not report the damage within 72 hours of delivery, it is the responsibility of the customer to purchase a new item to include purchase price + shipping & handling.

Any product identified and verified as a shortage will be shipped No Charge with freight prepaid. Shortage claims for missing cartons must be made within 24 hours of delivery and hidden shortage claims must be made within 72 hours of delivery.

Damage Policy

Product receiving and Freight Claims policy receiving instructions:

The cabinets will be individually boxed and placed onto a pallet. The cabinets will be shipped via common carrier using the most efficient provider based both on estimated time and price. The cabinets can be shipped to residences, construction sites and businesses with or without a loading dock. A lift-gate is provided on all residential deliveries and is available by request for all commercial deliveries. All delivery sites must be tractor trailer accessible. Please contact us as soon as possible if any concerns with the delivery arise. All shipments should be thoroughly inspected for damage by the recipient prior to accepting the shipment. The buyer is responsible for all damage that occurs following acceptance of the shipment.

The freight company has acknowledged the receipt of this shipment from our facilities in GOOD CONDITION. By signing for the acceptance of this shipment from the carrier on the Bill of Lading, you acknowledge the product delivered has been received by you in GOOD CONDITION. SUMMIT RODUCTS CANNOT BE HELD RESPONSIBLE FOR DAMAGE OR LOSS IF YOU HAVE GIVEN THE CARRIER A CLEAN AND CLEAR RECEIPT.


PLEASE INSPECT THE SHIPMENT IMMEDIATELY UPON ARRIVAL FOR ANY VISIBLE DAMAGE OR SHORTAGES.
If any visible damage exists please open those packages and inspect product inside for any further damage.
If any damage or shortages are discovered you must make a notation on the Bill of Lading with a representative from the carrier present before accepting the order.

PLEASE SIGN FOR PIECE COUNT AS WELL AS NUMBER OF PALLETS.


To Process Claims for Shortages Or Damage

For Unconcealed damage or shortage of product: Claims can be made only when it is indicated on the Bill of Lading at the time of Delivery. Send all appropriate paperwork via fax to: Summit Products.

For Concealed Damage:  Claims must be made within 24 HOURS OF DELIVERY OF PRODUCT.  Send all appropriate paperwork via fax to: Summit Products.

No Claims will be allowed without the proper paperwork signed by the Customer and the Transportation Company.

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